Introduction

 

This website is for Auckland District Health Board to collect feedback and information through survey and discussion forums about how services are and could be provided and about proposed improvements and plans.

This will mainly be for Auckland District Health Board purposes but you may also be asked to participate in surveys or discussions on behalf of related organisations such as other District Health Boards or the Ministry of Health. We welcome your feedback and comments but you do not have to participate in any survey or forum if you do not want to.

 

Commitment to your privacy and responsible use of information

 

Auckland District Health Board and Buzz Channel / Point Research are committed to ensuring the privacy of your information and we understand that the privacy of your information is important to you as a Reo Ora - Health Voice community member.

 

Information collection

 

When you complete your registration as a community member and any subsequent survey or discussion we will collect and store the information you choose to provide to us. This information will be collected and stored on a secure database by our software provider, Buzz Channel Limited, who is an Auckland-based company.

The information collected will only be used by Auckland District Health Board for consultation and feedback consistent with the DHB's purpose and objectives. Consultation and feedback will be for planning Auckland District Health Board services, to collect feedback about service experience, and to monitor quality improvement. We may also run surveys or discussions on behalf of related other District Health Boards or agencies (e.g. Ministry of Health) and may disclose consolidated information to related agencies.

Buzz Channel/ Point Research will only use the information collected for analysis and reporting survey results.

 

Information Disclosure

 

The information you provide and we collect will be aggregated and anonymised into qualitative and quantitative results. That is, individuals will not be named. Where verbatim (word for word) comments are published in reports these will not be linked to individuals.

 

Information collected as a result of surveys will usually be visible to the participant in a summarised form some time after the survey is run. Participants will be able to review their own comments through their member homepage.
Comments collected in discussion forums will be visible to other discussion forum members and in reports. Discussions are accessible to those who have accepted invitations to join the forum and the forum's moderator (a member of Auckland District Health Board, Point Research, or the Buzz Channel team). Information collected as a result of discussions may be shown in a summarised and anonymised way in reports or, where verbatim (word for word) comments are published, these will not be linked to individuals.

 

Reports from surveys and discussions will be used within Auckland District Health Board for internal purposes and objectives; clinical staff will not see personal details you provide.

 

Occasionally, surveys and discussions may be run on behalf of a third party, such as the Ministry of Health or another District Health Board, by Auckland District Health Board and our software and research providers, Buzz Channel and Point Research. That fact will be disclosed to you.

 

Your prior consent would be sought should a third party wish to contact you directly or use the individual information that we hold, unless otherwise authorised by law.

 

Cookies

 

Cookies are small pieces of information which can be stored on our hard drive (persistent cookies) or in memory (session cookies). The cookies we send to your PC cannot read your hard drive or command your computer to perform any action. We only use session cookies in the operation of the Reo Ora - Health Voice community surveys and website.

The session cookies are used only whilst your Internet browser is open. This cookie holds only the information that is uniquely generated when you log on to the Reo Ora - Health Voice community website. It is used to determine that you are who you say you are, and to provide you with information about your membership with the Reo Ora -Health Voice community whilst you are logged into the website. No personal information is kept in the cookie and the cookie is not permanently written to your hard drive. When you log out of the Reo Ora - Health Voice community website the cookie is no longer valid and is discarded when you close your Internet browser.

 

Use of email address

 

In order to be a member of the Reo Ora - Health Voice Community we require your email address. When you elect to join the Reo Ora - Health Voice community you will be asked to tell us the email address you would like us to use in relation to the Reo Ora - Health Voice community. Once you have joined the Reo Ora - Health Voice community we will only use the email you give us in the registration, for Reo Ora - Health Voice surveys, discussion forums and newsletters, in accordance with the purposes above.

 

Unsubscribing and ending membership

 

Whenever you receive an email from the Reo Ora - Health Voice community we will give you the option to end your membership by clicking on a link in the email. When you do this, you will we will stop sending invitations to take part in surveys, discussion forums or Reo Ora - Health Voice Community newsletters.

 

Changing or removing your information

 

You have the right to access and correct the information held about you by Auckland District Health Board and Buzz Channel subject to the provisions of the Privacy Act 1993.

You are able to update some of your personal details such as your email address, username and password by logging into your membership area at the Reo Ora - Health Voice Community website.

 

Privacy Act 1993

 

This notice is provided for your information and is not intended to limit or exclude your rights under the Privacy Act 1993.

This information should be read in conjunction with the Terms and Conditions.